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Car - Road accident

Please fill in each section of the form below. The more information you provide, the sooner and better we can help you

Please add as much documents as possible in order to optimise the processing of your claim! Please ask your providers for quotations, invoices, technical reports, etc. in Spanish, as the insurance companies’ technical experts speak Spanish!

Personal details




GrupoXandravk S.L., tratará sus datos personales para dar respuesta a las solicitudes planteadas a cerca de los seguros. En este formulario no es necesario darnos datos de salud, rogamos se abstengan de ello. Puede ejercer sus derechos de acceso, rectificación, supresión y portabilidad de sus datos, de limitación y oposición a su tratamiento, así como a no ser objeto de decisiones basadas únicamente en el tratamiento automatizado de sus datos, cuando procedan, en la dirección de correo electrónico info@grupoxandra.eu Le recomendamos que lea la política de privacidad antes de proporcionarnos sus datos personales.

What do you need to do in the event of an accident on the road?

If you have had a car accident, as far as possible, try to stay calm and follow this advice:

  • Before leaving the vehicle, put on a reflective vest and then position the two reflective triangles 50 meters from the vehicle, making sure they are plainly visible to other vehicles driving past.
  • Check if there have been any oil or fuel spills etc. and signal them.
  • If necessary, ask for the help of witnesses or bystanders to cover any such spills with sand or earth.
  • If anyone is injured: list their names, mobile phone numbers, medical centre they were taken to or where they will be assisted to and the position they occupied in the vehicle (including for any other vehicles involved).
  • Do not leave the site of the accident before the Zurich Assistance towing vehicle has arrived. Following your call, it will reach the accident site within 60 minutes*.
  • Towing vehicles while in Spain 934165040 / While abroad: 0034 932671040

1. IF  there is ANOTHER PARTY involved:

If possible, try not to change the position of the vehicles involved, in case a police authority needs to intervene. 

If you are required to move the vehicle, because of hindering traffic, take photos (even if with your mobile phone) to show the position of the vehicles, any marks left on the road, any damage to the vehicles and, in general, anything that could be of assistance when it comes to clarifying what happened.

  • Write down the names and contact numbers of any eyewitness.
  • Fill in the "accident report".
  • Ensure that this "accident report" clearly explains how the accident actually happened, if it does not, do not sign it.
  • In the event that an agreement cannot be reached, call the police authorities for a police statement.
  • If in any doubt, do not accept any responsibility for the accident.
  • File the claim with the Company as soon as possible (preferably from the site of the accident itself), so you can receive further advice, both for whether you are the party at fault or not.
  • Filing auto claims: 913755755 -> 1 -> 1

2. IF  there is NO OTHER PARTY involved:

A. And your insurance is fully comprehensive (with or without an excess):

  • If the damages are minor (because they do not affect driving or road safety), continue driving and report the claim to the company later.
  • If you require a towing vehicle, please contact our support service:
  • While in Spain 934165040 / While abroad: 0034 932671040

If you want to repair the vehicle, we will assess it within 24 hours from your request (working days) and make our network of Zurich Partner Garages available to you.

In Alicante, we also have the “Alicar” Silver Partner Garage with very special advantages for Zurich customers, such as immediate assessments and replacement vehicles.

www.alicar.es

965 108 610 | 610 800 950 from 8:00 am to 7:00 pm.

B. And your insurance is third-party:

If the vehicle cannot be used and/or you require a towing vehicle, contact the Zurich support service.

 

What documents do you need to submit in the event of an accident?

You will need to send us different documents depending on the type of accident, its consequences, the cars involved etc, please read on!

1. If it is a traffic accident with another party

  • Send us the "accident report" (DAA) or, if you do not have one, a signed statement on any other blank document you have.
  • This statement must include the most relevant details of the accident: date, circumstances of the accident, first name(s) and surname(s) of those involved, number plates of those involved, the insurers name(s) and signatures of all drivers.
  • Photographs of the accident site, any marks left on the road and any damage to the vehicles involved (including for the other party).
  • Details of any eyewitnesses to the accident, including first name, surname and mobile phone number.
  • Advise whether you have received a claim and from whom, or who you think we can claim from because of there being any kind of responsibility for the accident.

EXTRA: If it is a traffic accident with another party and personal injury (passengers, driver)

  • Provide the first name and surname of the injured individual(s), their mobile phone number, the position they occupied in the vehicle and the vehicle in which they were travelling.
  • Also submit the "medical care report" for those who were injured, indicating whether they were driving or were passengers in the vehicle, and whether they have already been discharged from hospital or not.
  • If any of the passengers in the vehicle require any kind of medical care and/or rehabilitation, see the Zurich website for the medical centres closest to their home or workplace that they can go to. https://www.zurich.es/es-es/servicios/ventajas-cliente/centro-sanitario

EXTRA: If it is a traffic accident with another party and damages to objects (other than the vehicles)

  • Apart from your vehicle, if another object or thing has been damaged, such as a motorway barrier or a house, report it and the extent of such damages.
  • If you know who the owner of the damaged object is, provide their details: address, mobile phone number etc, if at all possible, take a photo of the damages.

 

2. If it is a traffic accident with no other party

A. And your insurance is fully comprehensive (with or without an excess):

  • When contacting our Claims Service Centre over the phone, report the causes and circumstances of the claim, including the manner, place and date of occurrence, description of the damages to your vehicle etc.
  • Zurich auto claims: 913755755 -> 1 -> 1
  • You can also send an email to siniestros@grupoxandra.eu to report this to us.
  • If at all possible, provide photos of the damages.
  • If you have any relevant documents for processing the claim, provide these as well.
  • The accident report can be used to fill in the relevant details.
  • Tell us to which garage you want to take your vehicle to be repaired, or if you want to use the Alicante Silver Garage.

B. And your insurance is third-party:

If nobody was injured in the accident and no other vehicles and/or objects or things were damaged, the accident report is not necessary.

EXTRA: If it is a traffic accident and there are injuries (to the driver, passengers)

  • Provide the first name and surname of the injured individual(s), stating their mobile phone number, the position they occupied in the vehicle and the vehicle in which they were travelling.
  • Also submit the "medical care report" for those who were injured, indicating whether they were driving or were passengers in the vehicle, and whether they have already been discharged from hospital or not.
  • If any of the passengers in the vehicle require any kind of medical care and/or rehabilitation, see the Zurich website for the medical centres closest to their home or workplace that they can go to.

EXTRA: If it is a traffic accident and there are damages to other objects

  • Apart from your vehicle, if another object or thing has been damaged, such as a motorway barrier or a house, report it and the extent of such damages.
  • If you know who the owner of the damaged object is, provide their details: address, mobile phone number etc, if at all possible, take a photo of the damages.

If you have any problems, you can contact GrupoXandra: