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DKV - Invoices
Please fill in each section of the form below. The more information you provide, the sooner and better we can help you
Please add as much documents as possible in order to optimise the processing of your claim! Please ask your providers for quotations, invoices, technical reports, etc. in Spanish, as the insurance companies’ technical experts speak Spanish!
GrupoXandravk S.L., tratará sus datos personales para dar respuesta a las solicitudes planteadas a cerca de los seguros. En este formulario no es necesario darnos datos de salud, rogamos se abstengan de ello. Puede ejercer sus derechos de acceso, rectificación, supresión y portabilidad de sus datos, de limitación y oposición a su tratamiento, así como a no ser objeto de decisiones basadas únicamente en el tratamiento automatizado de sus datos, cuando procedan, en la dirección de correo electrónico info@grupoxandra.eu Le recomendamos que lea la política de privacidad antes de proporcionarnos sus datos personales.
Help! I have paid an invoice to a non-affiliated healthcare provider. What now?
When you are insured through a DKV Mundisalud or DKV Top Health health insurance, you can submit invoices that you have paid to non-affiliated healthcare providers or that you have paid abroad.
You should never pay affiliated healthcare providers for covered care yourself, as DKV will not reimburse you in that case.
Help! How do I submit an invoice?
You can do this in various ways:
- You can request reimbursement for invoices yourself in the customer portal "customer area" of DKV through the following link https://areadelcliente.dkv.es/eng/publica/login/login
- Or via the app 'Activa DKV': the DKV App with which you manage all aspects of your health insurance and your health.
Help! How do I install the DKV app?
Haven't you installed the App yet? You can find more information about the DKV app on the DKV website https://eng.dkv.es/gestiones/app-activa-dkv
Is the DKV app useful for me as well?
The DKV app is certainly useful for you. For example, you can:
- Consult a list of affiliated healthcare providers
- Manage your authorizations
- Consult a virtual assistant to help you with everything you need
- Manage your insurance documentation, contact information, and payment methods
- Connect to the digital health services of the Quiero Cuidarme Más (QC+) app:
- Schedule an appointment directly with an affiliated healthcare provider
- Request an electronic prescription to go directly to the pharmacy.
- Receive guidance from a digital midwife
- Receive psychological guidance via chat with tools to improve mental health
- Receive and submit your medical reports and results securely
- Have unlimited video consultations with specialists and availability for 24-hour chat
Help! What information is required for the reimbursement of invoices?
Original paid invoices with the following details:
- Invoice number
- Name of the healthcare provider CIF and recognition number of the healthcare provider
- Invoice date
- Patient's name
- Date on which the medical procedures were performed
- List of the different medical procedures (note: sometimes not everything is reimbursed, such as used materials or other items not covered)
- The invoice must be stamped as paid or you must attach a separate payment receipt.
Help! Is an invoice always sufficient to be reimbursed?
For diagnostic tests and medical treatments, a legible prescription issued by a doctor must be submitted. For special tests and treatments (such as PET, MRI, CT scans, oncology, surgery, prosthetics...), in addition to the prescription, a medical report with the diagnosis is always required.
After hospitalization, the discharge report from the responsible doctor must also be attached.
Help!
If you notice that the process is not proceeding correctly or you are not receiving prompt assistance, do not hesitate to request our intervention preferably in writing at the email address: salud@grupoxandra.eu.
We are here to help you!