Car - Car theft

Please fill in each section of the form below. The more information you provide, the sooner and better we can help you

Please add as much documents as possible in order to optimise the processing of your claim! Please ask your providers for quotations, invoices, technical reports, etc. in Spanish, as the insurance companies’ technical experts speak Spanish!

Personal details

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Name insured party *

Email *

Telephone *

Exact or approximate date *

What property / car is involved in an accident

Details counterparty

Details victim

What happend exactly?

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GrupoXandravk S.L., tratará sus datos personales para dar respuesta a las solicitudes planteadas a cerca de los seguros. En este formulario no es necesario darnos datos de salud, rogamos se abstengan de ello. Puede ejercer sus derechos de acceso, rectificación, supresión y portabilidad de sus datos, de limitación y oposición a su tratamiento, así como a no ser objeto de decisiones basadas únicamente en el tratamiento automatizado de sus datos, cuando procedan, en la dirección de correo electrónico info@grupoxandra.eu Le recomendamos que lea la política de privacidad antes de proporcionarnos sus datos personales.

Help! My car has been stolen!

In case of complete theft (your car has been stolen).

Report the disappearance immediately to the police (112).

In case of partial theft (something has been stolen from your car).

Report this to the police by filing a report with the guardia civil and take sufficient photos.
Take the necessary measures to prevent anything else from being stolen from your car or further damage occurring; for example, cover broken car windows with plastic.
Take the vehicle to the workshop for repair as soon as possible, especially in the case of damage to locks.

Tip! Never leave objects in the car. Objects that disappear from the car are not covered. Only if you have taken theft coverage, do you have limited coverage of up to €300 in case of theft (from the car) of suitcases/everyday clothing when traveling outside your usual place of residence.

How do I urgently report my claim to ZURICH?

Call the 24/7 emergency number (0034) 933 660 777, where you will be assisted in English, French, German, or Spanish (sometimes via interpreters).

Tip! Add this number to your phone's contact list. For example, under the name 'Report Zurich Claim.'

How do I report a claim to Zurich if it's not an emergency?

You can open and track your claim yourself through the Mi Zurich app. Haven't installed the app yet? You can find more information about the Mi Zurich app at: https://azul.zurich.es/mizurich/app/sec/login?lang=nl_NL
If you encounter technical issues when installing the Mi Zurich app, call: (0034) 917549900, choose option 1, and request an IT specialist who speaks English. Or send an email in English to: zurichsoporte@zurich.com

You can also call the specialized Zurich claims team for foreign customers at: (0034) 933 660 777. They can assist you in English, French, German, or Spanish, depending on your preference (sometimes via interpreters).

What documents do I need to submit in case of theft from my car?

If something was stolen from your car, provide us with the following:

The original or a certified copy of the report you made to the police.
If the vehicle has disappeared, in addition to the police report, provide all keys to the vehicle.
A detailed and signed statement regarding the circumstances in which the vehicle was stolen, the location of the incident, any witnesses, etc.

Don't forget that an invoice for the insurance must include the following information:

NIF/CIF of the repair service and the policyholder's name.
Invoice number and invoice date.
Total amount, gross, net, and tax percentage.

The invoice must also meet the following conditions:

The format of the invoice must not be editable (Word, Excel, etc. documents are not suitable).
The address must exactly match what is stated in the policy, including street name, house number, postal code, and municipality.

I would like Grupo Xandra to open the file on my behalf.

Of course! You can submit your claim by email to: siniestros@grupoxandra.eu.

Help! The claims handling process is taking too long.

If you notice that the claims handling process is not being resolved within a reasonable time, do not hesitate to request our intervention in writing at the email address: siniestros@grupoxandra.eu.

We hope this information has been useful to you!