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DKV - Authorizations
Please fill in each section of the form below. The more information you provide, the sooner and better we can help you
Please add as much documents as possible in order to optimise the processing of your claim! Please ask your providers for quotations, invoices, technical reports, etc. in Spanish, as the insurance companies’ technical experts speak Spanish!
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Help! I need an authorization!
With your DKV card, you can usually be treated immediately for consultations with healthcare providers such as specialists. However, for some treatments, prior authorization must be requested from DKV.
- You can request this directly by email to DKV at autorizaciones@dkvseguros.es
- You can request this directly by phone from DKV at (0034) 976 506 000.
- You can request this through the DKV website: https://areadelcliente.dkv.es/eng/publica/login/login
- You can request this through the App "Activa DKV".
Haven't installed the App yet? You can find more information about the DKV App on DKV's website: https://eng.dkv.es/gestiones/app-activa-dkv
Help! What do I need to request authorization for?
Including, but not limited to:
- Complex diagnostics (MRI, CT scan, PET, Spect)
- Hospitalization
- Surgery
- Prosthetics
- Specific treatments (such as oncology, pain treatment, radiotherapy)
- Preventive programs
- Use of an ambulance
Help! What doesn't require authorization?
For example, in the following cases, no authorization is needed:
- Consultations with doctors and specialists
- Standard blood/urine tests
- X-rays
- Ultrasounds
- Mammograms
- The first 10 sessions of physiotherapy
Please note! The necessity of the above-mentioned treatments must always be demonstrated with a prescription from a specialist. This prescription must always be submitted to DKV.
Help! Who should request the authorization?
For an authorization for surgical procedures, the application and follow-up are carried out directly between the hospitals and DKV.
For an MRI or CT scan, the specialist can make the request themselves, but in some cases, they will give you a prescription. You can then make the request yourself. Be sure to clarify with the doctor who will submit the application.
- You can request this directly by email to DKV at autorizaciones@dkvseguros.es
- You can request this directly by phone from DKV at (0034) 976 506 000.
- You can request this through the DKV website: https://areadelcliente.dkv.es/eng/publica/login/login
- You can request this through the App "Activa DKV".
Haven't installed the App yet? You can find more information about the DKV App on DKV's website: https://eng.dkv.es/gestiones/app-activa-dkv
What documents do I need for an authorization request?
- The full name of the person for whom authorization is requested
- The policy number or card number
- The name of the test or treatment and the body part (don't forget to specify left or right if relevant)
- The name of the hospital or clinic where the treatment will be performed
- The stamp and signature of the prescribing doctor (from DKV's list of doctors).
Help! How long does it take to receive an authorization?
An authorization can typically be issued within a few days. We recommend that you follow up with the hospital.
Help! I received the authorization, but I can't open the document!
You will receive the authorization as a secure attachment via email. To open the document, a password is required. Usually, this is your NIE number (in uppercase and without hyphen). The accompanying letter will indicate whether the password is your NIE number, your social security number, or something else.
Help!
If you have never needed to request an authorization or are unsure, ask for our advice by email at salud@grupoxandra.eu. We will be happy to assist you.